Canada
United States
International
It's as easy as 1, 2, 3.
- Start here to sign up for an online account.
- Complete the registration information and click 'register'.
- Once you've completed the form you can sign into your account and start adding items to your cart.
If you encounter any difficulties while trying to register for an account, please contact webhelp@cedarlanelabs.com.
We do it for you! After your first order is placed, the order goes into an order queue for the CEDARLANE® customer service team to review. At that time, your web account will be linked against your CEDARLANE® corporate account (your customer number). This is a one-time screening process. All subsequent orders will be tracked against your main institutional account. You can check this at: My Account > Corporate Account.
It's easy. Click on "Shopping Cart" located at the top right of the webpage. You can then add items to your shopping cart. Or, if you are searching for products and click ‘add to cart' the item will be added and you will be directed to the shopping cart screen.
If you know the catalogue number of the product you would like to order, you can
use Quick Order! Quickly and easily add products to your shopping cart by entering
in the product code, quantity and click on "add to cart" button. If you leave the
quantity field blank, it will default to 1.
Also, previously ordered products can be quickly and easily reordered by visiting your order history page under "My Account", then "orders". Select a previous order and click on the green "copy to basket" button. You can now change the shopping cart by updating and adding products of interest.
Also, previously ordered products can be quickly and easily reordered by visiting your order history page under "My Account", then "orders". Select a previous order and click on the green "copy to basket" button. You can now change the shopping cart by updating and adding products of interest.
Yes. Simply change the quantity and click on the ‘update cart' button.
Yes. To delete an item, simply click on the red "X" located to the right of the
product. To delete a shopping cart completely, click on the "clear cart" button
located at the top of the page.
Yes. You can add items to your shopping cart and they will stay in the cart up to
seven days. After seven days, if the order has not been placed, the cart will automatically
be deleted.
You can enter promotion code(s) to your cart by entering the code into the 'Promotion
Code Field' located both at the bottom of your shopping cart, or in the left navigation
area of the shopping cart page.
If you have entered a valid promotion code, you will see green text containing a
promotion code statement in your shopping cart.
All sale products are listed under the 'Promotions' page. When searching for products,
sale items will have a tagline listed against them, indicating which promotion they
are a part of. All pricing will be updated in real time in the shopping cart.
When you are finished shopping, click on the green 'checkout' button.
Please contact customer service.
Go to View a printer-friendly version of the order.
Go to My Account, Orders and review orders listed. You may also search, utilizing
filters, using your PO number or catalogue number.
Go into 'My Account' and click on 'Invoices'. From there you can view your order
history. Click on the ‘Invoice' of interest to view details of your order. At the
bottom of the screen you will see the FedEx tracking information which you can click
on. This will send you to the FedEx site for detailed info on your shipment.
Go into 'My Account' and click on 'Invoices'. You will view your order history.
Click on 'Invoice' of interest to view. From there, you can also view a printer-friendly
version of your invoice.
Your username is your email address that you used when you initially registered
for an online account. To change your username/account login, simply login to your
account, go to 'My Account' and click on 'CEDARLANE® Web Account Information'. You
can change your email address, which is your username for your online account.
You can request a new password by clicking the 'Forgot Your Password?' link on the
login page. We'll send you an email to reset your password.
To change your contact information, simply login to your account, go to 'My Account'
and click on 'CEDARLANE® Web Account Information'. You can change any pertinent contact
information.
VISA®, MasterCard®, American Express® and Purchase Orders are all acceptable forms of payment.
Yes. You can store multiple credit cards under 'My Account' and click on 'Payment'.
Please contact customer service.
Yes. After your initial order your web account will be linked to your corporate
account (CEDARLANE® customer number). At that point, all institutional discounts
will be applied to the cart in real-time.
If you have been issued a quote from CEDARLANE®, please reference your quote number
in the 'Order Notes' text box during the checkout process, prior to finalizing your
order. Quoted pricing will be applied to your web order by our customer service
group and you will receive an email.
If you would like to investigate receiving a quote, please contact our sales team.
Add any special lot requests or other special information on the Special Instructions section when checking out.
To check to see if you are in the correct region, view the top right portion of the webpage. You can select from: Canada, United States and International.
CEDARLANE® is a customer-focused and customer-driven company. Our customer service
department is considered to be the best in the industry and we continue to go above
and beyond for you to maintain that reputation. View our Customer Service page for
more information.
CEDARLANE® offers full technical support on all of our products and free product sourcing. View our Technical Service page for more information.
Go into 'My Account' and click on 'Invoices'. The default date range when searching
for an invoice is one month. Adjust the date range of the invoice you are searching
for. Note that ten invoices will display in the window, and you may need to advance
to the next page of search.
Start by logging into your online account. Once you are logged in, add desired products to your shopping cart as you normally would. Once you have added all of the items that you would like to request a quote for, simply click the ‘Request Quote' button that appears in your shopping cart menu (between the 'Clear Cart' and 'Checkout' buttons).
From here, your quote will be registered and your Cedarlane sales representative will be in contact with you shortly to provide you with your formal quotation.
Login to your online account and access the 'My Account' section. Click on 'Quotes'. Enter your quote number in the text field and click on the green button labelled ‘Activate Quote'. Your quoted items and discounts will transfer to your shopping cart. You may add more items to the cart, then checkout your order as you normally would.
Note: Cedarlane quotes can only be activated by the user the quote was issued to. If you are trying to activate a quote that was issued to another user, the website will not allow this.
If you cannot activate the quote through our new functionality, please simply reference your quote number in the appropriate field during checkout, prior to finalizing your order. Quoted pricing will be applied to your web order by our customer service group and you will receive an email confirmation with final pricing once the order has been processed.
