We want our users to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it.

Website Administration:

We require information from the user for order entry. A user must provide contact information (such as name, e-mail and shipping address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use this information to contact the user. This information is used:

• for shipping and billing purposes.
• to fill customer's orders.

We occasionally operate online surveys. We never sell or share a user's e-mail address or personal information.

Canada's Anti-Spam Legislation (CASL)

Conflict Resolution

We are committed to resolving disputes in a timely fashion.

If problems arise, users may contact us by:

• e-mail: general@cedarlanelabs.com
• telephone: 1-800-268-5058

Cedarlane Corporation Website Terms of Use and Privacy Policy

Scope

This Terms of Use and Privacy Policy (“Terms of Use”) applies to cedarlanelabs.com as well as any other sites (whether websites or mobile applications) and social media accounts (the “Accounts”) of Cedarlane Corporation (“Cedarlane”) and its affiliates.

Acceptance of Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE BROWSING THE ACCOUNTS. By accessing one or more of the Accounts, you accept without limitation or qualification these Terms of Use.

Protection of Privacy

Cedarlane is committed to protecting the privacy of visitors of the Accounts in accordance with these Terms of Use and applicable privacy legislation. All information collected related to the use of the Accounts is subject to the Privacy Policy below.

Privacy Policy

Cedarlane is committed to protecting your privacy when you visit our Accounts. By using an Account, you agree to be bound by the Terms of Use, including this Privacy Policy, and you consent to the personal information that you provide to the Accounts being collected, used and disclosed by Cedarlane in accordance with this Privacy Policy and for the purposes described in these Terms of Use.

Subject to legal and contractual requirements, and upon reasonable notice, you may withdraw your consent to Cedarlane’s collection, use and disclosure of personal information at any time by contacting Cedarlane at the address provided below. You may not be permitted to withdraw consent to certain necessary uses and disclosures of personal information (such as, for example, maintaining reasonable business and transaction records and disclosures to government entities as required to comply with applicable laws). If you withdraw your consent, Cedarlane may be unable to provide you with certain services or information.

Note also that where Cedarlane has provided or is providing services to you, your consent will be valid for so long as necessary to fulfill the purposes described in these Terms of Use or as otherwise described to you at the time of collection.

Collecting Information – Personal Information

Personal information is any information about an identifiable individual or that permits and individual to be identified, but does not, in most circumstances, include business contact information. Cedarlane collects personal information, wherever appropriate, directly from you or from interactions with you, but may where necessary collect personal information from other sources.  The personal information Cedarlane collects may include your name, address, email address and other information relevant to Cedarlane providing services to you.  Cedarlane limits its collection of your personal information to the information that is necessary to fulfill the purposes Cedarlane identifies to you or as otherwise required or permitted by law.

We generally use the personal information you provide to improve customer online ordering experience, to improve the content of the Accounts, to improve the types of products and promotions offered, to identify visitors during online ordering process and to save preferences for future orders. You may opt out of communications from us at any time. The information Cedarlane collects from or through the Accounts will not be used by Cedarlane to create individual profiles based upon browsing history.

Collecting Information – Contests and Surveys

From time-to-time we may have a contest or request information from users by way of surveys. Participation in these contests or surveys is voluntary and may require the disclosure of personal information. Information requested in a contest may include contact information, such as name and address, products and research interest and demographic information. Contact information will be used only to notify winners and award prizes. Survey information will be used on an aggregated basis only (and not on an individually identifiable basis).

Collecting Information – Emails

Cedarlane offers Account visitors the opportunity to receive communications by email. If you choose to opt-in, you will occasionally receive email correspondence from Cedarlane regarding new information that Cedarlane believes will be of interest to you.

If you want to unsubscribe from emails and communications or otherwise do not want Cedarlane to use your email address, you have the option to do so at the bottom or each communication you receive, or you can contact webadmin@cedarlanelabs.com or marketing@cedarlanelabs.com with your opt-out request.

Collecting Information – Cookies

Like other sites, Cedarlane uses various technologies to collect information and track your activity when you visit our Accounts. In particular, Cedarlane may use cookies (small files of information that are stored on your computer's hard drive by your internet browser) or pixel tags (invisible images place on certain pages of its sites). Cookies and pixel tags allow us to track your activities across various sites. The Accounts’ cookies do not store or contain any personal information. You may set your browser to notify you or decline the receipt of a cookie; however, certain features of our site may not function properly or be available if your internet browser is configured to disable cookies.

Collecting Information – Advertising 

We use Google Analytics' 3rd-party audience data such as age, gender, and interests to better understanding the behaviour of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on our Accounts or other sites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information, including Internet Protocol (IP) addresses, when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.
 
You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at https://optout.aboutads.info/ and edit or opt-out your Google Display Network ads' preferences at https://adssettings.google.com/.
 

Collecting Information – Storage, Retention and Disclosure

Cedarlane may automatically gather, or engage a third party to gather, certain information about our site traffic and store it. For this purpose, we use IP addresses to analyze trends, administer the Accounts, track site navigation for consideration on an aggregated basis, and gather broad demographic information for aggregate use. Cedarlane does not use this information to create individual user profiles.

Cedarlane only retains your personal information as long as it is required for the reasons it was collected, to fulfill Cedarlane’s legitimate business needs to retain personal information for auditing, reporting or dispute resolution purposes, or to comply with legal requirements.

Cedarlane provides access to personal information about our Accounts’ visitors only to those outside technical agents, service providers or affiliates (“Service Providers”) and employees who require it as part of their job. Cedarlane currently collects, stores, accesses, and processes your personal information on servers located in Canada either at Cedarlane’s premises or the premises of its Service Providers.

If you request information through webadmin@cedarlanelabs.com, Cedarlane may require that its Service Providers who perform services on Cedarlane’s behalf respond to your request. By using the Accounts, and by requesting information through webadmin@cedarlanelabs.com, you consent to Cedarlane providing your email together with your original request for information to the Service Providers for purposes of responding. Cedarlane takes commercially reasonable contractual or other measures to protect your personal information if stored, used, disclosed to, processed or handled by these Service Providers.

From time to time, Cedarlane may disclose your personal information to other Service Providers, where you consent to the disclosure or where disclosure is required or permitted by law. Cedarlane does not sell personal information.

Safeguards

Cedarlane protects your personal information in Cedarlane’s custody and control from loss, misuse, unauthorized access and alteration by using reasonable physical, organizational and technological security measures. To the extent Cedarlane has arrangements with Service Providers to store or process personal information on Cedarlane’s behalf, its policy is to require them, by contractual or other means, to provide comparable protection while the information is stored or processed by them. However, some of Cedarlane’s Service Providers may be located in countries whose data protection laws are not as protective as those in your country of residence and, despite the measures that Cedarlane has in place, these laws may permit government and national security authorities to access personal data in certain circumstances.

Access to Personal Information

You may make a request to gain access to your personal information under the Cedarlane’s care or control. Such requests must be in writing and require proof of identity. Cedarlane will attempt to respond to your request as soon as reasonably practicable, but in any event within thirty (30) calendar days and will give you written notice if more time is needed.

Further Information

If you have questions or require additional information please contact our IT team at webadmin@cedarlanelabs.com.

If you are not satisfied with Cedarlane’s response to your question or request for further information, you may contact the Office of the Information and Privacy Commissioner for Ontario.

Protection of Intellectual Property Rights

Cedarlane strictly enforces protection of its intellectual property rights, including all patents, copyrights and trademarks. Images, logos, text, documentation, electronic text and image files, audio and video files and clips, and other materials on the Accounts are protected by copyright laws and may be covered by other restrictions. The materials and information from the Accounts are available for informational and non-commercial use only by request and, for greater clarity, you may not copy, reproduce, republish, upload, post, transmit or distribute any such material or information in any way or for any purpose without Cedarlane’s consent. You may not add, delete, distort or misrepresent any content on the Accounts and any attempt to do so, or to defeat or circumvent Cedarlane’s security features, are prohibited.

Links

The Accounts may provide links to other sites, including social media sites that Cedarlane may use along with you, for reference and other purposes. The privacy policies and terms of use of those other sites may be different from these Terms of Use. Cedarlane is in no way responsible or liable for the content that appears on those other sites, or for your privacy once you have clicked through to those other sites. However, Cedarlane is responsible for any personal information it collects, uses or discloses on those sites under these Terms of Use. You are advised to review the posted terms and conditions and privacy policies of all sites you visit through links from the Accounts.

Inappropriate Use

You may not use the Accounts to send or facilitate sending unsolicited commercial electronic message or unsolicited bulk communications, to harvest information about users, or in any manner that could constitute a criminal offense, violate the rights of any third party, give rise to civil liability, or otherwise be in violation of any applicable law.

Submitting Material to Cedarlane

You cannot sue Cedarlane for using ideas you submit. If Cedarlane uses them, or anything like them, it does not have to pay you or anyone else for them. Cedarlane can use them for any purpose Cedarlane deems appropriate, without compensating you or anyone else for them.

Any communication or material you transmit to Cedarlane through the Accounts or in relation to the Accounts, including any remarks, data, questions, comments, ideas, graphics, suggestions, or other information is, and will be treated as, non-confidential (other than information Cedarlane promises to protect under these Terms of Use) and non-proprietary. Cedarlane is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Account for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. You grant Cedarlane a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in an unlimited manner, and waive any moral rights you may have therein in favour of Cedarlane.

You acknowledge that you are responsible for any submission you make. This means that you (and not Cedarlane) have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Legal

No Medical or Professional Services Advice

THE ACCOUNTS DO NOT PROVIDE MEDICAL OR PROFESSIONAL SERVICES ADVICE. The Accounts and all the information that they contain are provided “as is” without any express or implied warranty of any kind. You are encouraged to confirm the information contained on the Accounts with other sources, and to review the information carefully with your professional healthcare provider. Cedarlane does not provide medical or similar professional services or advice via the Accounts or otherwise, and the information provided is not intended to replace medical advice offered by a physician. If you desire or require such services or advice, you should consult a professional healthcare provider. You should not construe Cedarlane’s publication of this content, or the content of other sites linked to the Accounts, or the sale of any products on or through the Accounts, as an endorsement by Cedarlane of any views expressed therein or of any such products, or any warranty or guarantee of any strategy, recommendation, treatment, product, action or application of medication or preparation made by the author of the content. All implied warranties of every kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are expressly disclaimed by Cedarlane. Notwithstanding anything else herein, any products sold on or through the Accounts are subject to Cedarlane’s Terms of Sale (available here www.cedarlanelabs.com/TermsAndConditionsOfPurchaseAndSale).

No Representations or Warranties

No representation is made, and no warranty is given, whether express or implied, as to the completeness, reliability, timeliness or accuracy of any information on the Accounts or any content of other sites linked to the Accounts. You are responsible for verifying any information before relying on it. Neither Cedarlane nor any of its partners, suppliers, associates or affiliates involved in creating, producing or delivering the Accounts or the contents appearing on the Accounts, is liable or responsible for any errors or omissions in the contents of the Accounts, or your use (or any interruption thereto) of the Accounts or the information contained on the Accounts. The information and contents of the Accounts may be out of date, and Cedarlane makes no commitment to update the information and contents of the Accounts. Use of the Accounts, any links that may appear on the Accounts and the content available on the Accounts or at such links, is at your sole risk. You are responsible for taking all necessary precautions to ensure that any content you obtain from the Accounts or any links that may appear on the Accounts is free of viruses.

The above exclusions may not apply in jurisdictions that do not allow the exclusion of certain implied warranties.

No Endorsements

References in the Accounts to any specific products, processes or services, whether by trade-name, trademark, corporate entity or otherwise, do not constitute or imply an endorsement, recommendation or favouring of any kind by Cedarlane, and Cedarlane is in no way responsible or liable for your use of any such information, specific products, processes or services.

The appearance in the Accounts of links to other sites does not constitute or imply an endorsement, recommendation or favouring of those sites or the information, products or services available on or through those sites by Cedarlane, and Cedarlane is in no way responsible or liable for your use, or the contents of, any such sites.

Limitation of Liability

Your use of the Accounts or any content thereon is at your own risk. Cedarlane has no responsibility or liability for any damages caused to your computer equipment or other property as a result of your use of the Accounts or any other sites linked to or from the Accounts.

Under no circumstances will Cedarlane, its employees, officers or directors be liable to any person or business entity for any liability, whether based in contract, tort, or otherwise for any direct, indirect, special, incidental, consequential or other damages (including, without limitation, any lost profits, business interruption or loss of programs, data, property or information), arising out of or in any way connected with any use of the Accounts, their contents, any other sites or social media platforms to which the Accounts are linked or the contents of such linked sites or platforms, even if Cedarlane has been advised of the possibility of such damages, including but not limited to reliance by any party on any content obtained through the use of the Accounts, or that arises in connection with mistakes or omissions in, or delays in transmission of, information to or from the user, interruptions in telecommunications connections to the Accounts or viruses, whether cause in whole or in part by negligence, acts of God, war, terrorism, telecommunications failure, theft or destruction of, or unauthorized access to the Accounts, or related information or programs, including any links that may appear on the Accounts.

In any event, Cedarlane’s liability to you for all losses, damages, injuries, and claims of any and every kind that accompany or result from your use of the Accounts (whether the damages are claimed under the terms of a contract, or claimed to be caused by negligence or other wrongful conduct, or they are claimed under any other legal theory) will not be greater than the amount you paid Cedarlane to access the Accounts.

Termination or Suspension

Cedarlane is entitled to terminate all or any part of the Accounts at any time without notice to you. Cedarlane may suspend your use of the Accounts and terminate this agreement at any time and without notice to you, if, in its sole discretion, you breach any term or condition of these Terms of Use.

Amendment

To the fullest extent permitted by applicable law, Cedarlane reserves the right to change or supplement these Terms of Use at any time without prior notice to you, and in its sole discretion. If Cedarlane makes any substantial changes to the Terms of Use then Cedarlane will make reasonable efforts to post a prominent announcement on the Accounts indicating that there has been a change but will not otherwise notify you of the change. The latest version of these Terms of Use will be posted at this page and will be effective upon posting. You should review this policy regularly to ensure that you are aware of any changes made.

 Governing Law

If you use the Accounts from locations outside of Canada, you are responsible for compliance with applicable local laws.

To the full extent permitted by applicable law, these Terms of Use are governed by, construed and enforced in accordance with the laws of the Province of Ontario, Canada, without reference to conflict of laws principles, and the federal laws of Canada applicable therein. To the extent you have in any manner violated or threatened to violate Cedarlane’s intellectual property rights, Cedarlane may seek injunctive or other appropriate relief in any court of competent jurisdiction. Any other dispute shall be submitted exclusively to the courts of competent jurisdiction in the Province of Ontario, Canada.

Last updated April 18, 2022