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Microscope.com celebrated its 13th anniversary in 2011 and a history of unprecedented growth. Founded by a teacher in 1998, the company was incorporated in 2002 and is now one of the largest Internet retailers of microscopes in the world.
Our success has been based on an unerring commitment to good quality, affordable microscopes combined with knowledgeable and helpful customer service. Among other things, we are always available on the telephone during working hours.
This is what defines and differentiates us. To that effect, we are delighted to have been awarded Top Ten Reviews GOLD AWARD for Best Online Microscope Retailer for three consecutive years in 2009, 2010 and now 2011.
Our products include a growing range of microscopes, microscope imaging equipment and microscope accessories that include our own house brand, Omano as well as Motic, Meiji Techno and Dino-Lite microscopes among others.
Our customer service is underpinned by a deep knowledge of microscopes that enables us to answer and satisfy even the most sophisticated of our customers - an important requirement since microscopes are complex instruments, composed of multiple variables which do not always work together.
Customer service, however, does not stop there. At Microscope.com, it is what defines us. It is the combination of a series of measurable elements:
- Selected brands and products that meet our criteria of "good quality, affordable" products
- Live Telephone or Chat assistance during Opening Hours
- Product knowledge that ensures you buy the right microscope for your application
- An engaging and navigable web site
- Friendly, helpful staff
- Quick response times
- Rigorous quality controls
- Same day shipping
- 25 day "test periods"
- FREE post sales live telephone support
- and, of course, low prices, among other elements.
In other words, customer service is not an idle claim - it is actively applied on a daily basis.
Less tangible, but nevertheless important, is a spirit of customer service that pervades the company. This spirit is evident in our remarkable team of employees who operate in a highly technical and modern environment, but with a strong sense of "old-fashioned" Southern ethics and values. It is a spirit that is witnessed on a daily basis by our thousands of satisfied customers, many of whom have written glowing testimonials and who represent an extraordinary range and diversity - from NASA to nursery schools.
We look forward to being of service to you!
Still Need More Help?
If you have sales questions relative to particular products or to your line of research,
please contact the CEDARLANE® sales department and have all of your questions answered
in a timely and professional manner.